Our team is here to help Monday through Friday, 9am–5pm ET. Whether you have a question, a request, or simply want to say hello, reach us anytime at hello@saltboxandcompany.com. We’re always glad to hear from you.

Once your order ships, you’ll receive an email with tracking info. Please allow up to 48 hours for the tracking link to update. Still waiting or feeling curious? Reach out to us with your order details, and we’ll gladly check on it for you.

We get it, plans change. If you need to modify or cancel your order, please reach out to us as soon as possible. If your order hasn’t been packed or shipped yet, we’ll do our best to accommodate. Once an order is en route, we’re unable to make changes, but we’ll always try to find a thoughtful solution.

Discount codes can be entered at checkout and are good for one-time use. They cannot be applied to limited edition items and can not be stacked.

As a small and growing business, we’re unable to offer price adjustments on orders placed before or after a sale begins. Our offerings shift with the seasons, and so do our prices. We hope you understand.

When you pre-order something from us, you’re reserving a piece of the magic before it officially lands. We typically begin shipping about a week after the item’s stock date. If your order includes both pre-order and in-stock items, we’ll ship the available pieces first, with pre-order items sent separately once they’re ready.

Yes, we do, and they make a thoughtful gesture for just about any occasion. Our digital gift cards are delivered by email and can be sent directly to someone you love or printed at home for a more personal touch. They’re redeemable at checkout and never expire.

Absolutely. We believe every parcel should feel like a present. At checkout, you’ll have the option to include a handwritten gift message; just type your note and we’ll take care of the rest. While we don’t offer traditional gift wrap, every order is carefully packed with our signature packaging, designed to delight from the moment it arrives.

For clients, colleagues, or special occasions, we offer gifting at any scale. Our curated selection is designed to feel considered and personal. Explore gifting here, and reach out to us at hello@saltboxandcompany.com to begin the conversation.

We occasionally take on custom work for those looking to create something truly unique; be it a collaboration or a bespoke piece for a special occasion. Our process is collaborative and defined by shared values and mutual inspiration. If you have something in mind, we invite you to reach out. Each request is carefully considered, and we will take on a project if it aligns with our craft and capacity.

Shipping is a careful process; from the way we wrap each item to how we get it to your doorstep. Domestic shipping rates are calculated at checkout based on your order’s weight and destination. Please allow 3–5 business days for your order to ship (excluding weekends and holidays), and a little extra time during peak seasons; good things can’t be rushed. 

We offer free shipping on orders over $150 within the US.

For international orders, we ship via FEDEX, and you may be responsible for any duties or taxes once your parcel arrives.

If your package has been marked as delivered but hasn’t arrived, don’t panic; sometimes carriers get a little ahead of themselves. First, check with neighbors or your building manager to see if it has been kept safely nearby. If it still hasn’t turned up within 24 hours, please reach out to us with your order number, and we’ll do our best to help. Kindly note, we’re not able to replace orders marked as delivered to forwarding facilities or those with incorrectly entered addresses at checkout. For international shipments, once marked as delivered, we are no longer liable for the package.

We accept returns on unused items within 30 days of your order shipping. Returns are free within the US, with the exception of personalized goods. Due to the nature of our perishable pantry and apothecary offerings, we’re unable to accept returns on these items. To begin a return, reach out to us at and we’ll take care of the rest.

We hope you love what we send, but if something arrives less than perfect, don’t worry, we’re here to make it right. Please don’t return damaged goods; instead, email us with your order number and a photo so we can help.

If you’d like to reference Saltbox & Company or use our content in any public-facing way, please reach out to us first. We’re happy to grant permission when possible, and we ask that you provide proper credit along with a link to saltboxandcompany.com when content is used online.

Need high-resolution images or have questions? We’re here to help, just let us know.

Please note: We reserve the right to request removal of our content or any copyrighted material at any time, for any reason.

We love partnering with shops, florists, and kindred spirits who share our admiration of nature and good design. If you’re interested in bringing Saltbox & Company to your shelves, please explore our wholesale options through Faire at saltboxandcompany.faire.com, or reach out to us at hello@saltboxandcompany.com. We can’t wait to build something beautiful together.

We offer trade discounts to designers and businesses looking to use Saltbox & Company products. Please reach out to us at hello@saltboxandcompany.com for more details.

Reach out anytime at hello@saltboxandcompany.com. We’re happy to help.